Product Service and Warranty Policy

Technical Support, Warranty and Service Rev. 030408

Technical Support:
Unlimited no-charge technical support is available from Bridge Analyzers, Inc. at the telephone numbers and email address given. Please feel free to make use of this service in case you have any problems or product questions.

Warranty Service:

Warranty Term and Conditions: The Bridge product warranty commits that the product purchased is free from defects in design, materials or workmanship for a period of 12 months from the date of product receipt by the customer. Product defects caused by misuse or accidental damage by the customer are not covered under the Bridge general warranty. Products returned for warranty service that do not exhibit product defects as defined above (NPF units - No Problem Found) will be categorized as non-warranty service returns and subject to the non-warranty terms below.

Warranty Service Return Procedure:In order to return the analyzer for service, first please contact Bridge Analyzers Inc. and advise us of the S/N of the unit being returned. Include a note describing the reason for return, your contact name, address and telephone/fax number with the returned equipment. There is no need to obtain a Return Authorization from Bridge Analyzers to return a unit for service.

Return the equipment by the method of your choice to:

Bridge Analyzers, Inc.

1805-B Clement Ave., Bldg. 28

Alameda, CA. 94501 USA
email: support@bridgeanalyzers.com

Please provide written documentation of the fault to be repaired and the return address and contact name, telephone and fax number with the returned product.

Warranty Service Costs: For product returned under warranty, the customer pays freight charges for product return. Bridge will repair the analyzer within 5 working days of receipt, and return the analyzer freight prepaid to the customer by the same shipping method used to return the analyzer to Bridge. There will be no charge for parts, labor, or outbound freight for products returned for warranty service.

Non-Warranty Service:

Non-Warranty Service Return Procedure:Products requiring service that are not covered under the warranty conditions above should be returned to Bridge using the same procedure described for warranty product returns above. Please provide written documentation of the fault to be repaired and the return address and contact name, telephone and fax number with the returned product.

Non-Warranty Service Costs: For product returned for non-warranty service, the customer pays freight charges for product return. Bridge will repair or replace the analyzer within 5 working days of receipt. There is a minimum $75.00 charge for product service. The customer will be advised of repair and return shipping charges before the product is returned. Bridge will return the analyzer to the customer by the same shipping method used by the customer. Returned product will have a 90 day service warranty.

Periodic Calibration: Bridge offers periodic (annual) calibration and functional testing for a fixed fee. Equipment is returned by the method above, and the fee schedule is:

Model 9000, 9001, 9002, 9003 $250.00
Model 9004, 9005 $300.00

This fixed fee calibration service includes clean-up, 2 sets of new filters, functional testing (including gas accuracy testing and calibration if necessary), and hardware and firmware upgrades. It does not include the costs of replacement of expired chemical (O2 and NOx) sensors or batteries (for the Model 9000/9001 only) or return shipping and handling charges. Returned product will have a 90 day service warranty.