Service Policy

Technical Support, Warranty and Service

Technical Support:
Unlimited no-charge technical support is available from Bridge Analyzers, Inc. at the telephone numbers above and email address given below. Please feel free to make use of this service before returning an analyzer or in case you have any problems or product questions.

Warranty Service:
New Product Warranty Term and Conditions: The Bridge product warranty commits that the product purchased is free from defects in design, materials or workmanship for a period of 12 months from the date of product receipt by the customer. Product defects caused by misuse or accidental damage by the customer are not covered under the Bridge general warranty. Products returned for warranty service that do not exhibit product defects as defined above (NPF units – No Problem Found) will be categorized as non-warranty service returns and subject to the non-warranty terms below.

Service Warranty Term and Conditions: Products returned for service will carry a 90 day service warranty on the service work performed. This warranty covers all service performed . and includes diagnostic errors and omissions. Product function and calibration is guaranteed for 90 days after service.

Warranty Service Return Procedure: In order to return the analyzer for service, first please contact Bridge Analyzers Inc. and advise us of the S/N of the unit being returned. Include a note with the analyzer describing the reason for return, your contact name, address, and telephone/fax number. There is no need to obtain a Return Authorization from Bridge Analyzers to return a unit for service.

Return the equipment by the method of your choice to:
Bridge Analyzers, Inc.
5198 Richmond Road
Bedford Heights, OH 44146 USA

support@bridgeanalyzers.com

Warranty Service Costs: For product returned under warranty, the customer pays freight charges for product return. Bridge will log in the analyzer by S/N, conduct a service triage and fax a repair report to the customer advising of the faults found and corrective actions to be taken. Bridge will repair or replace the analyzer and it will be returned to the customer by the same shipping speed used to send the analyzer to Bridge. There will be no charge for parts, labor, or return freight for products returned and repaired under warranty service.

Non-Warranty Service:
Non-Warranty Service Return Procedure: Products requiring service that are not covered under the warranty conditions above should be returned to Bridge for service. No RMA is required, but please provide written documentation of the fault to be repaired and the return address and contact name, telephone and fax number with the returned analyzer. Bridge will log in the analyzer by S/N, conduct a service triage and fax a repair report to the customer advising of the faults found and corrective actions to be taken and their estimated costs. If additional upgrades are available for the analyzer, the customer will be advised of these on the service repair report. After approval of service and upgrade charges by the customer Bridge will repair and upgrade the analyzer and the customer will be advised when service work is completed. If there are any changes from the estimated costs as shown on the service report, the customer will authorize and approve the final costs for service and upgrades before the analyzer is returned.

Non-Warranty Service Costs: For product returned for non-warranty service, the customer pays freight charges for product return. The customer will be advised of repair, upgrade, and return shipping charges before the product is returned. There is a minimum $75.00 charge for product service. Bridge will estimate return the analyzer to the customer by the same shipping method used by the customer to send the product to Bridge.